Pilipinas Teleserv: The Citizen Services Call Center for Filipinos by Filipinos

In 2011, we sought the help of Pilipinas Teleserv to get a copy of our son’s NSO birth certificate, one of the documents we needed to submit for his admission to big school. Like all work-at-home moms, time is a luxury I cannot afford, so waiting in long lines to secure a copy of this document was out of the question. I called NSOHelpline.com’s hotline (737-1111), gave all the information they needed and paid online. In just two days, the document we needed was delivered to our doorstep.

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Do you also need an NSO birth certificate? A DFA passport? SEC documents? GSIS helpline or chat? If you do, then you might want to try Pilipinas Teleserv, too. For four years now, Pilipinas Teleserv has been providing cutting-edge customer management solutions and innovative business process outsourcing services to us Filipinos. Their Citizen Services, for instance, is an integrated customer service solution that has changed the way people transact with government agencies.

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Citizen Services consists of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

The central services available to Filipinos through Pilipinas Teleserv are as follows:

Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System
A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access www.secexpress.ph or call (02)737-8888 to facilitate processing.

Pilipinas Teleserv continuously innovates to provide and find more convenient and flexible means of making government services accessible to Filipino citizens.

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This entry was posted in DFA Passport Appointment, GSIS Contact Center, NSOHelpline.com, Pilipinas Teleserv, SEC Express System. Bookmark the permalink.

3 Responses to Pilipinas Teleserv: The Citizen Services Call Center for Filipinos by Filipinos

  1. Wow, I am glad that you can do that now on easy ways. I remember when I was processing my papers to come here, you have to go places to get the documents and it was hard for me since I was already pregnant.

  2. papaleng says:

    Very helpful info. Yes, definitely I will call on their services if needed.

  3. Eileen says:

    I hope these call center workers are not as snotty as the government employees. As much as I could, I avoid transacting with our government offices. It is unbelievable how lazy some of them are, considering the fact that the transacting public are taxpayers, whose income tax payments are paying the salaries of government workers. Just my two cents.

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