I opened up an EON cyber account at Union Bank Salcedo, Makati branch last December because I meant to get writing opps for my blog, and that’s where I intended to transfer my money (earnings from writing reviews) that will be credited to my PayPal account. I started reviewing products/sites last week of May only and payment for those reviews started coming in the month after.
I first transferred money from PayPal to EON last June, but the transaction was reversed because of invalid bank account information. I called Union Bank’s customer service and found out that that my name in their record started with “Ma.” instead of “Maria.” Also, my address is missing the word “Regency.” Those pieces of information do not match what I have in my PayPal account, hence, the transaction reversal.
I went to Union Bank Salcedo last July 1 to complain about these discrepancies. George, the officer handling EON accounts in that branch, failed to show me the original form that I filled up when I first applied for my EON account, but he made me sign a new form to update my personal information in their record. After more than five weeks, the problem still remains unresolved. Just today, I called Union Bank’s customer service again to check if my name and address have been corrected, but they’re not.
I also called the bank’s branch manager, Frances, today (I have already called her a few times in the past), and according to her, the “Ma.” in my name has already been changed to “Maria.” I asked her how come it still remains unchanged in the record of their customer service department. When I told her about the error in my address, she said she hasn’t fixed it yet because she thought that I was only complaining about the error in my name. I reminded her that those two were the problems that I originally complained about.
Now, she will have to email their Cebu branch again for updating of my EON bank account information, and God knows, how long this process will take. According to her, it’s their Cebu branch that takes care of all these EON cyber accounts. I’m really getting FRUSTRATED. As a matter of fact, I did not work this morning just to write this post, to air my grievance, so to speak.
Is there anyone out there who can help me? What other options do I have to get my money from PayPal?