How Do You Solve a Problem Like No Internet Connection?

The answer is you can’t. You can complain day in and day out. You can rant and rave. Unfortunately, the consumer is always at the losing end of things because, again, you can’t do anything to have your Internet connection back unless the company you’re complaining to is quick enough to respond to your perennial whinings.

One of the disadvantages of an Internet-based job, like mine, is you’re at the mercy of your Internet service provider (ISP). I lost my Internet connection late Monday night, early Tuesday morning, to be exact, so I wasn’t able to work at home last Tuesday and Wednesday. My Internet connection came back Thursday night, so I was able to work the whole day of Friday at home. From Saturday until last night, I had been having intermittent to no connection at all.

I have complained several times already. Our account is very much active as we haven’t been remiss in our monthly payments. The call center agents have been giving us the same answer. First, there was really no problem, so the agent said she’d send off a technician to our place. When I called customer service again, there was now restoration work around our area. I called them up again last night, and there’s no more restoration work going on. So what is the problem?

I really don’t know. Perhaps, it’s about time we change our ISP.

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