Great news! The historic Manila Hotel partially opens its doors to its valued guests just a day before its founding anniversary. The famed Café Ilang-Ilang, the Lobby Lounge, and the Delicatessen resume operations on July 3, 2020, strictly adhering to government quarantine protocols to ensure the safety and well-being of its guests.
As it commemorates its 108th founding anniversary on July 4, The Manila Hotel welcomes its guests with an enduring brand of service that now puts emphasis on enhanced health, hygiene and sanitation procedures in accordance with DOH guidelines.
As the hotel prepares for the reopening, Atty. Joey Lina, the president of The Manila Hotel, assures the public, “You are safe here. We have taken every precaution to heart so you and your loved ones can have peace of mind when you visit or stay with us.”
For its 108th anniversary promo, The Manila Hotel gives the first 108 customers for the first 108 days of Café Ilang-Ilang’s reopening, including Saturdays and Sundays, a special dining rate of Php1,250 for lunch and Php1,550 for dinner. A new system for dining is also in place where guests can order as much food as they want from the selection of dishes at a fixed price.
Both Café Ilang Ilang and the Lobby Lounge will be open with limited seating capacity. Thorough sanitation procedures will be implemented, and guests can order using disposable menu, eat using cutlery in sealed containers, and use tables with acrylic dividers. Guest Services Officers and waiters will don masks, gloves and face shields. To limit contact with guests, Café Ilang-Ilang is also fine-tuning its ordering and payment systems.
Adopting best practices, the hotel launches a comprehensive initiative to assure its patrons they are safe at The Manila Hotel. High-traffic public areas will have hygiene reminder signages and distance indicators, and guests will be asked to undergo mandatory temperature checks and health declaration procedure. Limited capacity will also be implemented in elevators, while several hotel facilities (the spa, swimming pool, gym, etc.) will remain closed.
High-touch points like door handles, elevator buttons, public area furniture and others will be regularly sanitized using UV technology. Tests reveal that UV sanitation greatly reduces the bacteria count on surfaces, as demonstrated by lower RLU readings (a measure of surface cleanliness) after the procedure.
The hotel also plans to start accepting room bookings by August 2020. All rooms will be thoroughly cleaned with UV-C light technology to eliminate germs, bacteria and viruses, followed by medical-grade sterilizing and disinfecting solution. A change of fresh and sanitized linens; sanitation of touch points in the room including remote controls, lamps, etc.; and thorough bathroom disinfection are also part of the procedure. Guests will also receive personal wellness kits and a UV-sanitized keycard and will arrive at their sanitized rooms with a seal of assurance that they are the first ones to enter them.
And because taking care of its own people means they can take better care of their guests, The Manila Hotel has likewise invested on testing its staff upon return to work to ensure they are healthy. The culinary team strictly adheres to stringent protocols on proper hygiene, hand washing and food handling. Staff will be required to wear PPEs as needed, and a strict implementation of distancing measures will be done in the offices, front desk and other areas frequented by guests.
The Manila Hotel looks forward to welcoming both its loyal and new guests with the kind of service it is known for and with the assurance that “YOU ARE SAFE HERE” is not just a tagline but a commitment it truly means to uphold.